• Technical Support Representative

    Park Industries
    Job Description
    Are you a problem solver looking for the next opportunity within Park? The Technical Support team is looking to add to their team to help support our customers by troubleshooting machines, resolving customer issues, handling and processing all inquiries relating to parts, including the processing of return parts under warranty for repair or replacement. This role is a critical part of our Service Excellence model, and we look forward to the new additions!

    In this role you will be responsible for responding to customer inquiries about Park equipment by troubleshooting mechanical, electrical and operational issues as well as providing guidance to customers on their Park equipment via phone and/or email.  

    This role will also process parts returns and orders through contacting customers, providing return labels, processing necessary paperwork and partnering with the warehouse for parts shipments.

    We are looking for someone who is able to provide good customer service, is analytical, detail oriented, has mechanical knowledge of our machines and is able to communicate effectively through complex situations.  

    *Bi-lingual speaker is preferred. 

    Park Industries pays competitive wages and provides a generous employee benefit package. Benefits include medical, dental and vision, life insurance, paid vacation and holidays, short-term & long-term disability, and 401k.

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